Bad customer service for opening an accoumt

Good Day,

I would just like to know how long it takes for the verification process to be verified when opening a new account. I had all details that they asked for and i have been waiting since Monday. I have been to the store 3 times now, i also received a call from ********** on the 20th of November, however i missed the call and when i called back the lady was not even very helpful instead she just asked why i am calling and the said sorry i cannot help you. The service is really bad i mean waiting 4 days for approval is pathetic. i even tweeted to @edgarshelp and i am still waiting on feedback.

I went to the store today again and all they said is that i must keep following up and coming to check in at the store. This is very bad customer service.

Please assist urgently.

Thank you in advance

Kind Regards, Faatimah