Bad customer service experience at Edgars Connect Centurion

<p>i bought a cell c summit phone ar Edgards Connect Centurion at the end of Feb.2017. Two weeks later it was faulty and not charging. I took it back , it was sent for repairs. i had to make a plan about the phone I can use while waiting for mine. I went there twice for update and I was advised I will be called once the phone is ready. 2 week later( on Friday) , when I called, I was told my phone had arrived ealier that week on Tuesday. When I queried why wasnt I called , I was told they called once and I didnt respond, due to problems with airtime they couldnt sms or contact me again. What kind of customer service is this? </p> <p> </p> <p>to add insult to injury, When I went to connect later that day, I requested the consultant to check with edgards or cell c, if I cannot change the phone since I was no longer comfortable with that brand.Mind you, my phone was replaced with a new one , sealed in a box. This consultant didnt even want to try , couldnt even give me the number to call myself.</p> <p> </p> <p>Now Im sitting here with a new phone I dont want , hoping someone from edgards can light my way. Im willing to exhance this phone and pay the difference for a different brand. </p>