Bad customer service experience

Bought a pair of tekkies from Edgars Canal Walk, cashier Lelethu didn't check the shoes in the box, which resulted in me leaving with a size 7 & 8 shoe. We only realized after more than a month that this error occurred as the shoes were not worn immediately.

But what really made me upset and resulted in this review was the length of time it took me to try and resolve the matter in store!!! And still without any resolution. Over an hour with a backwards and forwards, calling this manager and that manager asking for permission for this and that, and at the end of the day we left the store without the sneakers and also received no refund. The team working in this store have no idea what they doing, as a customer I expect the same great service whether I am returning a item or purchasing a item. I actually still don't know what the outcome of the return was, but it wasn't an error on my side, so I expect this complaint to be resolved ASAP.

I even asked for the area and store managers details and was told that they can't give it to me. So what more should or could I have done. All I want is my money back, and no I don't want a Edgar's voucher!!!