Bad customer service Edgars mall of africa

I laybyed my daughter jeans at edgars mall of africa and the laybye was expiring on the 4th December 2021 and I got an sms on the 8 December 2021 that I shud pay de remaining I went the on the 9 December to take them out and they told me they took them out as it expired I told them I didn't receive any call but they said there's nothing they can do on their side I laybyed those clothes for my daughter for Christmas now where will I get them I told them as a store since they didn't call me can they try to get stock from other edgars I will pick them up but they said they can't I was so frustrated since I didn't receive a call and why did they send me an sms on de 8 December if they knew already they canceled it without my permission I'm so disappointed with edgars other stores they give you 15 days after your laybye has expired but with them it's different and I think they are the only once doing this I laybyed at jozi and I got my laybye after 7 days of expiring date they do as they please at mall of africa laybye policy doesn't work like that I'm sure of that.