mS
makhosazana S
1 reviews | Active since Jan 2015
30 Jan 2015, 03:17
bad customer service edgars in galleria
received a gift(ladies butterfly necklace) from my friend but I didn't like its so they gave me a receipt to go and exchange its when I was @edgars(25/01/15) in galleria the teller (Nqo) told me to go to the department and authorise the item(with bad attitude),went and on that department there was no 1 waited until someone from another department assisted me after that the manager told me that I can't exchange the item because 7days has expired that their policy but what confused me its that on the slip its not been mentioned they only mention within 30days. [Email Removed] Miss MP Shezi
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Edgars's replyOfficial
31 Jan 2015, 11:43Hello nahnah1,
Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised we do not refund or exchange jewellery for hygienic reasons. The policy for 30 days does not apply to all items sold in our stores, for instance Cell phone, underwear, formal wear, jewellery etc. We apologise for the way this matter was handled, and we hope we could be of much assistance next time you visit our stores.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised we do not refund or exchange jewellery for hygienic reasons. The policy for 30 days does not apply to all items sold in our stores, for instance Cell phone, underwear, formal wear, jewellery etc. We apologise for the way this matter was handled, and we hope we could be of much assistance next time you visit our stores.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply31 Jan 2015, 11:43
Official
Hello nahnah1,
Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised we do not refund or exchange jewellery for hygienic reasons. The policy for 30 days does not apply to all items sold in our stores, for instance Cell phone, underwear, formal wear, jewellery etc. We apologise for the way this matter was handled, and we hope we could be of much assistance next time you visit our stores.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised we do not refund or exchange jewellery for hygienic reasons. The policy for 30 days does not apply to all items sold in our stores, for instance Cell phone, underwear, formal wear, jewellery etc. We apologise for the way this matter was handled, and we hope we could be of much assistance next time you visit our stores.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***