BAD CUSTOMER SERVICE

On 2 December 2019 I bought shoes at Edgars online. I was immediately informed that the shoes shall be delivered within 5 days. This was further confirmed by an agent I called last week. To date I have not received my shoes. This morning I called again their customer centre and I was advised by an agent who said in fact I was **** to I will only get my shoes in 7 days and when I told her that such was not what I had been advised she said I should send her the email which I did on an email address she gave me. However the email address quickly generated an auto reply saying the mailbox is unattended. I am unhappy about this customer service. Promises made to me has not been kept. If I calculate from Monday I should have received on friday. So on friday I got an sms at night saying that the shoes have been despatched to Edgars Secunda. This is bad!!