Bad customer service by the manager
<p>I purchased a hisense phone cash at Edgars Active last year 20th December 2016, during mid January the charger stopped working and I took it back they then gave me an AG charger. After couple of days the phone started to malfunction, the battery life didn't last long, the keyboard wasn't working and the touch screen wasn't responding the same time. I took the phone back to the store on the 30th of January 2017, I was serviced by the store manager Dikeledi telling me I should come back around the 20th of February to check it I dd go back and they told me it hasn't arrived, max it takes 21 days, I then went back last week Friday and still I get the same story, I then demanded answers to what is taking so long, they then called the 3G mobile on my presence they got the information that it needs to be replaced by Monday I should be getting a new device. Yesterday I went back and the manager wasn't even interested to look at the paper work for my phone she just said it's not back and coming here every day won't solve any problem they will call me once they have a phone, I then asked her to call the head office for me she refused and said I should call them myself, I went to jet store near Edgars Active they then told me they can't be able to help corse they ain't using the same region they gave me the number for head office, I called and they told me that the store manager was supposed to call in for me as they dd with 3G mobile and find out what's taking so long for a replacement. The head office assistant told me they will call back I'm still waiting. With know phone. </p>
We have escalated the complaint to the Edgars Active Dobsonville mall management to address as our valued customer is not happy that the incident reported in store regarding a cell phone replacement has not been resolved . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Active Dobsonville mall management to address as our valued customer is not happy that the incident reported in store regarding a cell phone replacement has not been resolved . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
What must one do when I'm told to call the customer experience team whereas you know you won't help, had to wait for 30min since I was put on hold still checking, and then no one gets back to me, mxm Edgars seems to be playing of which I need the phone, my life it's not operating. You realize the business opportunity that I'm losing, my emails and updates, do you ever think about what I'm going through now, your useless and I don't appreciate sending your feedback of which you not doing anything about it
What must one do when I'm told to call the customer experience team whereas you know you won't help, had to wait for 30min since I was put on hold still checking, and then no one gets back to me, mxm Edgars seems to be playing of which I need the phone, my life it's not operating. You realize the business opportunity that I'm losing, my emails and updates, do you ever think about what I'm going through now, your useless and I don't appreciate sending your feedback of which you not doing anything about it
What must one do when I'm told to call the customer experience team whereas you know you won't help, had to wait for 30min since I was put on hold still checking, and then no one gets back to me, mxm Edgars seems to be playing of which I need the phone, my life it's not operating. You realize the business opportunity that I'm losing, my emails and updates, do you ever think about what I'm going through now, your useless and I don't appreciate sending your feedback of which you not doing anything about it
What must one do when I'm told to call the customer experience team whereas you know you won't help, had to wait for 30min since I was put on hold still checking, and then no one gets back to me, mxm Edgars seems to be playing of which I need the phone, my life it's not operating. You realize the business opportunity that I'm losing, my emails and updates, do you ever think about what I'm going through now, your useless and I don't appreciate sending your feedback of which you not doing anything about it