BAD CUSTOMER SERVICE - BLUE ROUTE MALL

As a customer I am so disgusted in the Service at Edgars Blue Route Mall. I purchased a cellphone on the 24th December 2020 for my daughter, the phone was so slow that we could not download, open apps or even watch videos on Youtube, yes the phone was not an expensive phone but I was not happy that she could not do anything on the phone. I then returned the phone within 7 days and now it has been three weeks that Edgars called confirming that they would accept the phone as a return.

I called Edgars two weeks ago, still no feedback. I called today 18/01/2021 - spoke to the Manager Naasif from Blue Route mall who said he would call me with feedback, I then called again and he was so abrupt and rude in telling me that if I sign a contract I cannot return a phone, I know that within 7 days of purchase if you are not happy with a phone you may return it. I was trying to explain to him what was wrong with phone but he would not hear me out, he would immediately interrupt me, not give me chance to talk - I told him that I refuse to deal to with him as he is rude and not listening to me. He asked me who helped me, I gave him the Name and he said that his consultant booked the phone under another code and the Manager Naasif told me if I am buying a cheaper phone that is what I will get... I mean who speaks to a customer like that ??? This is not service, no one to help you, no Edgards Customer service number to call absolutely nothing ! I would like a refund please.