Bad customer service at maponya mall edgars

Worst service ever at maponya mall. I and my mom went to edgars trade route mall to close an account on the 18 august.We were put on the phone to get assistance for the closure we were given a balance to close the account and we paid it immediately while still on the call then we were told it will be closed within 24- 48 hrs. After some weeks my mom got messages that R72 is due we went back to trade route only to find that their phones weren't working. Today we decided to go to maponya mall cause the balance due is now increasing when we arrive we sat for some time we put on the phone again explained what happened and were transferred to the phone insurance department. The problem started when we couldn't communicate with the person assisting us on the phone and we told the lady who putted us on the line she kept ignoring us, I then asked if we can transfer the call to another phone and she said there's only two phones the one we using and the one that was not occupied at that moment. She didn't bother to hear our problem or attend to us for a solution. I then asked for the contact numbers we can use to close the account when we are at home she gladly and quickly gave us as if happy to get rid of us. The thing that is upsetting is that after she gave us the numbers and we are about to leave she has the decency to ask if we going to complain. (Is that all the staff cares about complains) and not good customer service. I'm disappointed really. Hope we get a call that it's closed ***