Bad customer service at Edgars Southgate

Hello Peter

I was at Edgars Southgate around 16H50 to have my Thank You Card replaced. I stood on the queue for close to 2 hours. There was more than 10 counters but only 3 staff members were there at customer services. When it was finally my turn to be assisted, the lady that assisted me gave me a Thank you card and told me that people that usually do card replacement are not available. I took the card and I was advised to call the customer services to do the cancellation and the replacement over the phone. Now I just called and they tell me that I must go to the store. After yesterday's experience, I am subjected to the same terrible experience. This is not a good reflection of Edgars. The activation of cards should be made possible to be done over the phone otherwise you will have lots of customers that would not have these cards replaced. It is unfair for us as customers to stand for that long when there is so many counters open and no staff available to assist. I hope to have someone calling to assist me, there is no way I am going back to subject myself to such torture.

Regards