Bad customer service at Edgars Baywest

So it happens that when I made a payment on my account, instead of first swiping your account card they ask for your bank card. First they deduct money from your bank then afterwards swipe your account card for the funds to be allocated to that account. It so happens that the system then declines my account card resulting in the deducted monies from my bank account now not being deposited against my Edgars account as there is no account number on the proof of payment. Yet, after declining my Edgars card for payment it accepts it for a purchase. After requesting to see a manager, who explains that there is a glitch in their system. He then proceeds to take my details, name, acc number, cell number and email address assuring me that he will send head office an email and copy me to correct this. This was on Saturday, no email as yet Saturday night. Nothing still Sunday morning. So back to the store as money has gone off my account but no proof that ny account has been paid. At the store the manager now sends one of his subordinates to address a situation or concern that she has no knowledge of. He's the one that took my details and promised to follow up on, which now has been.proved never to had been done. Upon my insistance for him to come and explain why the issue has'nt been escalated, he rather takes on an attitude of arrogance as