DP
Darren P
1 reviews | Active since Nov 2011
17 Feb 2016, 08:18
Bad customer service and products at Edgars
I have had my Bradford Formal Shoes for a month now and they have already pulled apart from the sole. I have escalated this problem on Hellopeter but Edgars don't want to return the shoes. I paid cash for the shoes and threw the slip away as I didn't think I would be returning shoes that would start falling apart. This is the second time I have purchased shoes and the same thing has happened. I am highly disappointed in the service as I generally spend quite a lot of money at Edgars and they have such bad customer service. Please contact me with regards to this problem.
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Edgars's replyOfficial
17 Feb 2016, 11:20Hello coffee123,
Kindly note we tried contacting you telephonically as requested at about 11:18 but could not reach you. (unable to leave a voice message).
We can imagine how disappointed you are and for that we sincerely apologise.
Please be advised our refund and exchange policy is part of the service we render to customers. We can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days. Kindly note we understand that there might be items that have a quality defect, however proof of purchase is required to prove that you purchased the item in our store. In addition the docket is required for auditing purposes, to check the date of purchase, supplier details and the price paid. The return policy for branded items is 6 months, but the proof of purchase is required. Unfortunately in this case we won't be able to assist you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically as requested at about 11:18 but could not reach you. (unable to leave a voice message).
We can imagine how disappointed you are and for that we sincerely apologise.
Please be advised our refund and exchange policy is part of the service we render to customers. We can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days. Kindly note we understand that there might be items that have a quality defect, however proof of purchase is required to prove that you purchased the item in our store. In addition the docket is required for auditing purposes, to check the date of purchase, supplier details and the price paid. The return policy for branded items is 6 months, but the proof of purchase is required. Unfortunately in this case we won't be able to assist you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply17 Feb 2016, 11:20
Official
Hello coffee123,
Kindly note we tried contacting you telephonically as requested at about 11:18 but could not reach you. (unable to leave a voice message).
We can imagine how disappointed you are and for that we sincerely apologise.
Please be advised our refund and exchange policy is part of the service we render to customers. We can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days. Kindly note we understand that there might be items that have a quality defect, however proof of purchase is required to prove that you purchased the item in our store. In addition the docket is required for auditing purposes, to check the date of purchase, supplier details and the price paid. The return policy for branded items is 6 months, but the proof of purchase is required. Unfortunately in this case we won't be able to assist you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically as requested at about 11:18 but could not reach you. (unable to leave a voice message).
We can imagine how disappointed you are and for that we sincerely apologise.
Please be advised our refund and exchange policy is part of the service we render to customers. We can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days. Kindly note we understand that there might be items that have a quality defect, however proof of purchase is required to prove that you purchased the item in our store. In addition the docket is required for auditing purposes, to check the date of purchase, supplier details and the price paid. The return policy for branded items is 6 months, but the proof of purchase is required. Unfortunately in this case we won't be able to assist you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***