bad customer service and misleading info
<p>i bought a phone at edgars connect and found that it was faulty 3 days later i then took it back but the cashier at the store said i cant get another one . they have to take that one back to the manufactture get a ref blubluh funny thing is i had the phone for 3 days it cant go for repairs because it will be like i bought a second hand phone ... it has been a week now and i dont have a phone but my money is with edgars what now?</p>
Pardon our late response to your email.
As per our records it reflects that the matter is resolved – The device was replaced.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Pardon our late response to your email.
As per our records it reflects that the matter is resolved – The device was replaced.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***