BAD CUSTOMER SERVICE AND EXTRA CHARGES TO ACCOUNT

Item: Edgars
Rating: 2
Author: Ayesha A`

Good Day It is with disappointment that yet another telephone call to Edgars call centre goes unattended. Even speaking to a manager / supervisor doesn't count with Edgars. I am requesting that charges be reversed from my account which includes the months that late payment charges were allocated to my account. As per telephone conversation with various consultants/managers/supervisors of whom i have reference, this query was not resolved nor was i contacted for a follow up. Calling the call centre and being told that the amount is zero and then when visiting the store to be embarassed to be told you have to pay before you can purchase and ANOTHER surprise, additional charges to the account Clearly Edgars is not interested in their customers. I have references for calls and emails on record. I am contacting Hellopeter as maybe they have more of a platform to actually get through to a company that clearly doesn't go the extra mile for the individual customer. Ayesha

Helpful (0)

Replies (2)

Edgars's replyOfficial

27 Jan 2016, 17:12

Hello Ayesha,

It is with great displeasure to hear of the overall experience. Please be advised the accounts department is in receipt of this query. We have notified management of the longevity of this query and for that we sincerely apologise

Kindly note customers are the life blood of this organisation and it is our daily mandate to render excellent customer service and satisfaction. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply27 Jan 2016, 17:12

Official

Ayesha A`'s updateReviewer Update

25 May 2016, 12:52

Good Day It is with great dissatisfaction and disappointment that I have to write that my query has still not been resolved. It is so easy to say that the customer is the life blood of the organisation. This query has been unresolved for so long and when I wrote to you, I received a response but my further correspondence has not been attended to (and Edgars states above that the concerns did not fall on deaf ears). Also, I credited an item in store and they were offline. Luckily I asked the assistant to write it on a printout and she did. After liaising with the manager and sending it via email she asked me to come in. I went in and was told that she is off, that the other managers are in a meeting and that they don't know about it. I left my details as well but they have not made contact with me either. Edgars is so quick to call when you late to pay but when you need customer service, where is the service?

Ayesha A`'s update25 May 2016, 12:52

Reviewer Update