1 reviews | Active since Jul 2016
Bad customer service and bad attitude
I called Edgars customer service department to enquire about a paid up letter. The consultant Tholakele Hlele asked me to hold on while she checked the account and after 30 minutes the phone went dead. I called back and asked to speak to the manager, I waited 15 minutes for the manager to pick up the phone. I think this is disgusting service. These people need to go on customer service training.
Please be advised that we have tried calling you on the mobile phone number *** that you have forwarded us however you were unreachable. Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the paid up letter query . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the mobile phone number *** that you have forwarded us however you were unreachable. Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the paid up letter query . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.