bad customer service

I was disappointed by customer service I received from a lady at cell phone counter in Edgars Clearwater mall. I requested to buy MTN sim card which i disparately needed after I was ****** a day before but her body language was negative from the word go. I asked what do I need to present in order to buy a sim card and she responded by saying, ID card and proof of purchase to whic I had my ID card and soft copy of address on my iPad but she refused to assist me. She suggested that I go to Jet store maybe they might help me as she wouldn't.

I was dissapointed and her bad attitude which says a lot about the business culture and how her company view customers. However I glad to say that I got help elsewhere and they were surprised to hear that I was refused help even though I could produce proof of residence