Bad customer service

On the 14th of January 2016 i visited maponya mall edgars after seeing the Huawei P8 promotion with cell c. I went to enquire about it and the lady just said that the cell c Rep is not in store so i must come back the next day, had no time to even hear me out before dismissing my query.<br> On the 15th of January, the next day i visited the store, got the cell c Rep and was sent to go get all the necessary documentation needed to take up the contract. When i return with all that they have asked for, the lady said Sihle cannot log in and the issue cant be fixed, when i wanted to enquire about other stores running the promotion she did not know refused to call southgate mall for me and enquire. <br> She was so impatient and rude to a point she rolled her eyes. so without the cell c rep we cant get helped? was there no other solution or alternative to this because i wouldn't mind driving to southgate, but had i been informed had she assured or referred me there.