SW
Susan W

1 reviews | Active since Dec 2015

21 Dec 2015, 12:08

Bad Customer Service

I wanted to try on underwear, so chose 5 different sizes and walked over to the fitting rooms. When I told the woman working there 'I have 5' (meaning 5 hangars), she corrected me by saying 'It's not 5, it's 10'. (There were 2 garments on each hangar). She then asked me 'Are you going to try on all of them?' What? Is that not the whole point of fitting rooms? Since the items on the hangars were attached to one another, I obviously had no choice but to take all 10 items with me into the stall...!<br> While I was inside, I could hear her talking/yelling loudly outside. I have no idea what she was so excited about but it annoyed me so much that I decided to just get out of there asap - no longer interested in purchasing anything. I walked out, placed the cards she gave me on her desk and walked past her - on my way to put back the items where I had found them. She proceeded to yell after me - and in front of other customers - 'I want to count them!!' I cannot begin to explain the humiliation I felt at that moment. After she counted the items, I dropped the hangars to the floor right in front of the other customers and hurried out of the store. Is that any way to treat your customers?

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Replies (1)
Edgars
Edgars's reply21 Dec 2015, 16:29
Official
Hello susanwiese,

Thank you for notifying us of this matter. We can imagine how disappointed you are and for that we sincerely apologise. Please be advised the store manager was notified of the lapse in service. That is certainly not the type of service that indicates our standards. We assure you the store manager will address all the concerns raised.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***