Bad Customer Service

Good Day,<br> <br> I recently had a baby and received many gifts. I have successfully returned unwanted items to Woolworths and Ackermans. When I went to Vangate Mall on the 3 December 2015, I asked to returned the baby clothes.<br> The cashier on duty told me that they cannot take back any goods without a receipt or gift receipt.<br> I then asked to speak to the Store Manager, Shamees. She was rude and unhelpful. She told me that I should call my family and ask them to produce receipts. Which I responded, that is ridiculous. She then just proceeded to ignore me while I stood there. In the meantime I asked the cashier do all cashiers ask their customers if they want a gift receipt, she assured me that they did. <br> I knew this was an outright lie, as I had made a purchase the day before, and it was a gift for someone. The Vangate cashier did not ask me if I wanted a receipt.<br> <br> I am well aware of the returns policy, I just don't agree with it. I am sitting with several gifts that my daughter will not wear. I insist that these items be taken back. It is all well to have a policy in place, but if your employees are not following protocol how are consumers supposed to know.<br> <br> Regards,<br> Muneeba