nN
nozipho N
1 reviews | Active since Oct 2011
23 Feb 2015, 14:25
bad customer service
my mother is 67 and she had an account with sales house which was taken over by edgas. she been with them for more 20 years, and know they can not continue her account because she does not have a bank account, she is a pensioner what would she use a bank account for.<br> that is a good way of saying thanks for nothing with the business you brought to us.<br> no wonder why people are no longer buying in this stores, they have lost me as well.<br> bad bad bad service.<br> thanks for nothing.
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Edgars's replyOfficial
24 Feb 2015, 09:44Hello phoraking,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We can understand the frustration this experience has caused you. We have forwarded your query to the accounts department to look into and advise accordingly regarding your mothers account.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We can understand the frustration this experience has caused you. We have forwarded your query to the accounts department to look into and advise accordingly regarding your mothers account.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
Edcon Customer Experience Team
***
Best regards,
Edgars's reply24 Feb 2015, 09:44
Official
Hello phoraking,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We can understand the frustration this experience has caused you. We have forwarded your query to the accounts department to look into and advise accordingly regarding your mothers account.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We can understand the frustration this experience has caused you. We have forwarded your query to the accounts department to look into and advise accordingly regarding your mothers account.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
Edcon Customer Experience Team
***
Best regards,