sC
shannon C
1 reviews | Active since Sept 2015
14 Sept 2015, 13:14
bad customer service
can someone please tell me why on earth i cannot exchange a garment without my till slip even though it was bought on my account <br> and would not take long to search at all ! because it was the last purchase on my account <br>
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Edgars's replyOfficial
16 Sept 2015, 17:00Hello Zendin08,
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy I part of the service we render to our customers and as per the terms and conditions we do not refund or exchange without the original proof of purchase. We could pick up the purchase on the account. However, for auditing purpose the original receipt is required. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy I part of the service we render to our customers and as per the terms and conditions we do not refund or exchange without the original proof of purchase. We could pick up the purchase on the account. However, for auditing purpose the original receipt is required. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply16 Sept 2015, 17:00
Official
Hello Zendin08,
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy I part of the service we render to our customers and as per the terms and conditions we do not refund or exchange without the original proof of purchase. We could pick up the purchase on the account. However, for auditing purpose the original receipt is required. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy I part of the service we render to our customers and as per the terms and conditions we do not refund or exchange without the original proof of purchase. We could pick up the purchase on the account. However, for auditing purpose the original receipt is required. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***