TN
Thando N
1 reviews | Active since Nov 2012
19 Aug 2015, 16:38
Bad Customer Service
A ***** was made on my account for the amount of R9000 and I had to do an affidavit and submit a dispute at the Cresta branch. Today went to four ways mall to make a follow up an only to find out that my documents were not submitted to the relevant department. I'm so angry right now now I can barely think straight. It's been more than a month since I've submitted the document and nothing have been done
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Edgars's replyOfficial
21 Aug 2015, 16:02Hello ***yT,
Our attempt to contact you at 03:47 PM was unsuccessful.
Please be advise we have liaised with the ***** department and the investigations are still in process. However, there is progress as the ********** purchases are reversed. We apologise for the lapse in service. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the ***** and Dispute department on ***
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 03:47 PM was unsuccessful.
Please be advise we have liaised with the ***** department and the investigations are still in process. However, there is progress as the ********** purchases are reversed. We apologise for the lapse in service. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the ***** and Dispute department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply21 Aug 2015, 16:02
Official
Hello ***yT,
Our attempt to contact you at 03:47 PM was unsuccessful.
Please be advise we have liaised with the ***** department and the investigations are still in process. However, there is progress as the ********** purchases are reversed. We apologise for the lapse in service. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the ***** and Dispute department on ***
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 03:47 PM was unsuccessful.
Please be advise we have liaised with the ***** department and the investigations are still in process. However, there is progress as the ********** purchases are reversed. We apologise for the lapse in service. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the ***** and Dispute department on ***
Kind regards.
Edcon customer experience team.
***