1 reviews | Active since Nov 2010
BAD CUSTOMER SERVICE
A black leather jacket was bought for my baby from Edgars Brooklyn as a gift. The jacket is too tight and doesn't fit him well. Unfortunately the tag was removed from the jacket and WE don't have a receipt for the gift. I asked my sister to return it to Edgars Menlyn as she works next door to them. I am quite disappointed that she returned home with the jacket and couldn't be assisted. This is absolutely appalling service that we received from Tumelo from the customer service department. All I want is to exchange the gift for something else or get a gift card from Edgars. What is so hard about My request? My sister had to go back to the store twice and still could not be assisted because Tumelo doesn't know the value of the jacket? Why are you guys like this? Sort ypourselves out
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised the proof of purchase is required, especially when an item doesn't have a tag. We apologise for the overall experience. However, those are the refund and exchange terms and conditions.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Thank you for raising your concerns with us. Please note our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised the proof of purchase is required, especially when an item doesn't have a tag. We apologise for the overall experience. However, those are the refund and exchange terms and conditions.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,