Bad customer service

Now I`m getting frustrated with the staff at Edgars Menlyn on the 5th of June I was at the store to exchange a jean and I was assisted by Tisetso to this very same day I haven't received any feedback form her,Logged a complain after two weeks and i was helped by Benny or Benedict via telephone he called me and last week he told me that today he will call me to let me know that i can come for the exchange.To my surprise now I`m calling the store to find out if my jean is in the store and guess what I`m told that the person who was helping me if off today so they don't know anything about the jean.Now I`m starting to believe that the staff at the Edgars Menlyn are all *********** as i was told that Tisetso is off when I tried to check if she is getting my jean.<br> <br> The lady who is answering the phone *** she is telling me that I cant speak to the store manager because he is out so my question is the store manager was out since from 12:00 when i tried to call until now its almost past one now.<br> <br> What a bad service I`m getting from this store just for buying wrong jean size I have to go all this trouble to get the correct size.