Bad customer service

This afternoon 15/06/2019 I entered Jet store Khayelitsha, declared my refund by the security and went to the tills. Cashier name Siphokazi helped me. I told her am refunding the Items of 3, she said we dont do refund I will give you gift card. I said I don't want gift card I want cash back with till slip and showed her bank card. I did purchase yesterday.

With a bad attitude she said no refund we don't fund. So a lady came asked me are you returning all of them I said yes so lady went to the. Back so I wanted aside and after some time I ask where is the lady Siphokazi said she went to call for authorisation. I asked I she calling customer service or area manager. She answer was yes. So I wanted till I could not so I said go call store manager for me cashier said she is the store manager. Wooow what a shocking customer service from manager.

So I asked the cashier what is the policy of the store I showed here slip written at the back. Then Siphokazi said we were told to say no refunds due to slips *****s but it not write yet on the policy. So I asked but you do know customer rights and consumer act. So I asked other staff member Portia to call store manager at the back again. Eventually store manager Phumla if that is even her name because she did not have name badge on, came out and with no apology as she could see am upset already but no attitude and I asked why you cashier says what I wrote above she said no she didn't say that as if am now living. I asked the manager who were you calling she said it none of your business.

I asked were you Calling arear manager or customer service bad attitude and I told her am going to take this up she said go ahead email on the slip and contact number. I have never ever seen such service in my life as a customer.