MZ
Marie Z
1 reviews | Active since Feb 2019
28 Feb 2019, 17:03
Bad customer service
I failed to understand how the manager could shout at staff member in front on us the customers. The manager who was a big boned lady shout at another staff manner in Zulu and that was so unprofessional
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Replies (1)
Edgars's replyOfficial
01 Mar 2019, 09:14Dear Marie,
Kindly note we tried contacting you telephonically but we could not reach you.
The reason for our call was to confirm receipt of your complaint.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience at our Edgars Secunda mall store.
Rest assured your service experience will be addressed with the stores management team and the regional manager in order to avoid re-occurrence of thsi nature.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Kindly note we tried contacting you telephonically but we could not reach you.
The reason for our call was to confirm receipt of your complaint.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience at our Edgars Secunda mall store.
Rest assured your service experience will be addressed with the stores management team and the regional manager in order to avoid re-occurrence of thsi nature.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply01 Mar 2019, 09:14
Official
Dear Marie,
Kindly note we tried contacting you telephonically but we could not reach you.
The reason for our call was to confirm receipt of your complaint.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience at our Edgars Secunda mall store.
Rest assured your service experience will be addressed with the stores management team and the regional manager in order to avoid re-occurrence of thsi nature.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Kindly note we tried contacting you telephonically but we could not reach you.
The reason for our call was to confirm receipt of your complaint.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience at our Edgars Secunda mall store.
Rest assured your service experience will be addressed with the stores management team and the regional manager in order to avoid re-occurrence of thsi nature.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,