BAD CUSTOMER SERVICE

I'm DIGUSTED in the service that I received from Edgars Customer Service on the 3rd of December 2018.It is sad to know that a company and department that you worked for has gone done to the dogs.I worked at Edgards Customer Service and the service that we gave to our customers were always outstanding.On the 3rd of December 2018 i spoke to a lady by the name of Noluthando in customer service.I advised her that I received a sms from Edgars saying that my Edgars account is overdue with r200 however my wife made 3 payments in store before purchasing on the account as i didn't have credit available.I gave the payment amounts and dates as follows. - R 121.96 @ Jet Clearwater on the 24th Nov - R107.47 @ Jet Mall Of Africa on 29th Nov - R271.00 @ Jet Boulders on 29th Nov -EFT payment of r300 on the 30th Nov

This Noluthando women tells me straight away that if payment hasn't updated on their side it's not her problem.System problems is not their problem.I requested to speak to a supervisor.I spoke to a Ziningi Nkosi which came to the phone and gave me the same lame story.I asked her to escalate the query through to her admin department as this is what we use to do back in the day when I worked at Edgars Customer Service.If we couldn't resolve a query first time around we would escalate it to our admin department and it would get resolved at the admin department..This so called supervisor said that they don't deal with payments that doesn't update and if the branches payments doesn't update then its a branch problem.What type of circus is Edgars running where a customer service consultant doesn't know how to deal with querys...This is PATHETIC and one can only blame management for the POOR customer service.Both the consultant and supervisor doesn't have a clue on how to deal with customer service..How did these 2 get their jobs.I guess it was through a friend or family member..I need my account sorted out and payments updated..This will be added onto social media as well.This type of service is unacceptable.Why don't you rather close the customer service department down.Two useless people giving the whole Edgars a bad name..

Lance Allison Id:790 ********** 089 Cell: ********** 554