Bad customer service

So I have been patient with Edgars since November last year when i noticed ***** on my account.<br> I immediately reported this when I started scrutinizing my statements all to find that I am paying off someone else's airtime!I went to the Centurion branch where they told me they cant give me a ref number, after telling them about my issue, but that I would get a call within 48hrs. I waited...nothing happened. I decided to call the Head office complaints department where they gave me reference number, which is ***. Still I waited for the investigation team to contact me but still..nothing.Then I decided to email the complaints department, just to have something on record and no one seemed to be listening. I explained numerous times that they need to reimburse me with the airtime that has been bought on my account, up until this month, and pay me back for the subscription fees that I pay monthly too. All I was then told was that I would be paid the R12 subscription fee. Like are you hearing me??? This is so frustating and such a disappointment as I have been a customer at Edgars for almost 10years and this is the help I get!.I will not be paying anthing until they sort this out