Bad customer service

On the 18/06/2018 went to Edgars to check why account was in arrears I was advised I took VIP club upon that I paid the account on a zero balance while I was at Galleria Mall requested for cancellation a phone was made at edgars store, kindly advised the rep to cancel the VIP club she told me it was done. On the 6/ 07/18 visited edgars to buy earing the cashier asked if I have edgards card I said for points, she then swap my card and she told I was owing , I did another call to check why I am owing he told that I have requested investigation hence I did not , I requested him to do a call retrieval of which he did he then advised me my account will be credit it will take 48 hours and he will contact me that was not done did a follow up but it was not auction I was told I am owing send an emil with no response did a post on facebook page then got no feedback refollow up via facebook and they reversed however was told I need to pay R21.94 received a statement on the 15/08/18 stating I am owing 44.94 went and paid however I was not owing them anything can somebody follow up and I ended up closing account due to lack of customer services and unfair treatment when a request was done but not auctioned and it cost me.