Bad Customer Service

I went to Edgars Somerset West Mall today the 16 Mar18, to buy my tickets for a show I wanted to attend, when I got there, they had power failure so they were unable to sell tickets, and I was informed of that after 30min of just standing there with no one looking at me, because the lady(Prissy, Priscilla)that was there was busy helping people that are buying cellphones and got there after me, finally someone came and asked me to go Jet as Edgars has system failure, I went to jet (few min walk) and I was informed they don’t have the tickets, I must go back to Edgars(even showed me the screen). I went back, when I got there, the was no-one at all at the cellphone counter but luckily some of the guys saw me from my 1st visit and they asked me if I got my tickets and I told them no, so they called someone for me, and that someone was Priscilla, still busy with one of her cellphone clients. Priscilla said immediately she saw me 'WHY ARE YOU GUYS CALLING ME AS IF I DONT HAVE A CLIENT", which was shocking to me as I am also a client, she did not recognize me when she got there and didnt even ask me to give her a few minutes to finish with the other client. When she was finally done, she went to log on to the tickets PC, where she said 'IT DOES NOT ALLOW ME TO LOG ON', so I was not sure of how to respond to that, so I kept quiet (obviously), she told me again 'IT DOES NOT ALLOW ME TO LOG ON', and she left to continue with her work. So I stood there and nothing happened as I didn’t know what to do next. And then I left. So I left without my tickets and no good reason why. I had a lot of options where I could have bought my tickets, but because I was trying to be a loyal client, I drove all the way from my work (Stellenbosch) to the store (in Somerset Mall) to be treated like no body. Edgars do something about this client care as I can tell you something of this nature was not happening for the 1st time at definitely is not happening for the last. (AKA Pricilla)