bad customer service

the worst experience I have had in a long while. Edgars active at Dobsonville mall should take pride in the level of service that they offer to their clients. it cannot be the fault of the management but the people that see to the day to day runnings of a business. I bought a phone five months back and the speaker isn't functioning, when I bought it no one had the nerve to explain the T & Cs and just last week when I returned it they couldn't even estimate how long it would take to get it back , they do not offer loan devices and there's not even a clear explanation as to why. it's been an entire week without a phone, with which the fault is not even mine......... when you enquire you're just referred from one person to the next. pathetic.... lets encourage our staff to deal efficiently with clients despite the business location