TK
Tania K

1 reviews | Active since Apr 2015

21 Apr 2015, 14:56

Bad customer service

Hi there<br> I bought a Verssed Motion e1 Tablet on the 02/04/2015 actually i bought 2 phones there the same day thinking of taking out insurance on both phones as well as my other sons one this month when i get paid the 26th April 2015 and guess what my daughter went to go sleep the Friday she put her Tablet under her pillow which most people do and the next morning it was cracked that what my husband said but when i brought it work and had a look at it and my other colleagues we all saw that it was not cracked but just a white screen i called Edgars and explained to them what happend but to my knowledge i was told that because i don't have insurance they could not help me and if they do send it away i will be liable to pay for the damages which will be more than what i paid for the phone and i was so upset cause to think there is a warranty on that phone and it was not my daughters fault that the phone broke it shows that the company who made that phone didn't do a good job of that where the hell can you buy a phone the 2nd of April and 3 weeks later brake not even a mark on that Tablet from a fall or even a scratch and i think this is plain utter nonsense i need the company no

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Replies (1)
Edgars
Edgars's reply23 Apr 2015, 16:47
Official
Hello Kaylatianakruger,

Our attempt to contact you at 04:45 PM was unsuccessful.

Thank you for bringing this matter to our attention. Kindly note the OBF process for exchanging or crediting a cell phone is only 7 days, and after that the cell phone should be taken for repairs. However, the handset should have a technical fault and not physical damage.

Please note this matter will be referred to the Regional Manager for intervention. Concrete feedback will be given to you shortly.

Your reference number is as follows: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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