BAD CUSTOMER SERVICE!!!

<p>I received a Gift Card from Direct Axis. When I used the gift card at Edgars Mall of Africa the consultants struggled to transfer the balance of the voucher to a Physical Gift Card. Then I went Edgars Canal Walk to do a purchase with the balance of the voucher, only to be told the voucher was transfered and I was not able to use it. After the consultants tried thrice to do the transer and told me it wasnt done because the balance of the amount was too big to go onto a card. THIS IS THE 3RD TIME this has happened to me. The second time, someone had also transfered the amount to a differtent card and used it themselves so I had to log a ***** claim with the V&A Waterfront store becuase this is where the card was used.</p> <p>To top it all off, the Manager of the Canal Walk Store tells me I have to go back to JHB to go and fetch the Gift Card where the balance was tranfered......***!!!!!!!</p> <p>The level of imcompetance is pathetic.</p>