BAD CUSTOMER SERVICE

<p>So I visit the store to pay for my laybye but the cashier informed me they will put the money on a gift card and when I collect it they will take the money off the gift card. To my surprise I could not understand that seeing as when I did my very first laybye at the workshop they did not do that I would just make monthly payments directly on my laybe. With a attitude she rep**** well at this store we put it on a gift card, I explained that is strange seen as youll are one. Why is it that the one branch works differently. She then proceeded to tell me well I will call the Manager and she can explain to you. Her body languauge told me she was annoyed as she proceeded to punch in the numbers very hard on the computer screen. The Manager arrived and said well try it the way you normally used to pay. However it is not the cashiers fault because they werent told to do it that way. So its my fault?? the customers fault that cashiers werent communicated to? and through that the customer is allowed to be disrespected?? The cashier didint even bother to see what the Manager was doing perhaps learn from there so that should she experience the same problem she knows how to deal with it. But her attitude said it all, no apology whats so ever. I explained to the Mnager that the cashiers attitude is un expectable but it seems like the Manager is afraid of her.</p>