1 reviews | Active since Mar 2017
BAD CUSTOMER SERVICE !!!
<p>Bad customer Service......EDGARS EASTGATE............i am a very unhappy customer! Ibought a Citrus Tablet from Edgars Eastgate on 16/12/2016 . Lebogang at the cellphone department assist me. First of all he ask me for my id document which i did not have? OK then he said its ok if i know my id no. All was well ,he charged the tabled which was R899.99. I was very happy at the time and by daughter just as excited. we left the store very happy. The next day the tables screen chracked for no reason, the cover they gave us was to thihgt. OK i left it beacause they would not believe us, i was to scared to report it ! The tabled was ok untill 16Feb2017 . The sms, mess, and even the airtime did not want to load. Nothing was working. I took it for repairs on 18Feb2017 ! Lungi asist me and told me the screen is not covered ok i understood. she said she will send it for repairs and dont know if they can fix the problem. Few days later i received a sms message to say that the tablet is in repairs and i should contact the store for more info. I call the store and the lady said that the screen was fixed and I have to pay R1400 thats IF i will accept or decline . WELL i declined ! She said that THEY CANNOT FIX THE TABLET AT ALL....... so which meens that i must now go all the way to collect a usless tablet. " Please Advice to what i have to do" this is now a R899.99 down the drain............of wichich i am still paying off on my account! This tablet is only 3months old !! I know that when you buy a cellphon or a tablet in any store you must have your id document......... i think they wanted to get ritt of the tablet and unfortunatly i was the best candidate that came along............. and that this was a second hand tablet. Very dissapointed !!</p>
We have escalated the complaint to the Edgars Eastgate mall management to address as our valued customer is not happy that you were not assisted accordingly with regards to the Tablet repairs as it was sent in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Eastgate mall management to address as our valued customer is not happy that you were not assisted accordingly with regards to the Tablet repairs as it was sent in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Eastgate mall management to address as our valued customer is not happy that you were not assisted accordingly with regards to the Tablet repairs as it was sent in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Eastgate mall management to address as our valued customer is not happy that you were not assisted accordingly with regards to the Tablet repairs as it was sent in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Eastgate mall management to address as our valued customer is not happy that you were not assisted accordingly with regards to the Tablet repairs as it was sent in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Eastgate mall management to address as our valued customer is not happy that you were not assisted accordingly with regards to the Tablet repairs as it was sent in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,