Bad Customer service
<p>Wednesday 15 February 2017 </p> <p>I returned my bcbgeneration shoe to Edgars Canal Walk as the stitching came loose after having the shoe for 5 months... & wore it 6 times in that 5 months..... I asked customer service to please find out if they can get me another shoe at any other branch ****tle did they know no other branches stocks it) being 20:45 who gives a **** about my issues... if not "I'm coming back to fetch my shoe the next day and will have it fixed myself all they have to do is call me and let me know". As it's a very comfortable shoe and it's not about the refund... </p> <p>They then agreed to have the shoe department call me back the next day...</p> <p>Thursday 16 February no word from Edgars Canal walk</p> <p>Friday 17 February @19:00 I called Edgars canal walk and eventually got through to Feni in the shoes department who knew nothing about my shoe or the situation and informed me my shoe is "Gone". </p> <p>I then lost my **** coz why man.....?? </p> <p>I asked so nicely for my shoe to be kept.... the people I dealt with was in oblivion about my matter and my favourite was the floor manager Ricky... who stood playing on his phone when I visited the store on Wed 22 February... not a **** interested in anything I had to say coz the shoe is gone and the person who sent it to head office is now dead and *** must he now do?!! </p> <p>And due to this I am closing my 17 years Edgars account... because I refuse to shop or support salaries who didn't give a **** about me... my requests or instructions. </p> <p> </p> <p>I have never; not once experienced anything like this before and being in the service trade myself ... was shocked... coz i hear about these things and expect the better from people coz all I do all day is try and better myself personally & professionally so I'm not labeled as them. But then "Bonang", Feni & Ricky comes along and ****s all that up for me! </p> <p> </p> <p>I don't expect anything but for this vent to give your staff a flippin wake up call!! </p> <p> </p> <p>This country will remain the **** it is because of attitudes like theirs!</p> <p> </p> <p>Yes my shoes is gone... no i can't get it anywhere else ... and pray for your sake an orphan is wearing it somewhere in the world... like i was sarcasticly told! Coz that's really heart warming! As to date I still didn't hear back from Ricky whose the floor manager... </p>
We have escalated the complaint to the Edgars Canal Walk mall management to address as our valued customer is not happy that the store lost the shoes that you sent in store due to quality concern . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Canal Walk mall management to address as our valued customer is not happy that the store lost the shoes that you sent in store due to quality concern . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank's customer experience team for getting back to me. Its been more than 48 hours since this your reply back to me and don't see the need for me to contact your edcon customer experience head office a's its clear that nothing further is going to be done to my matter and I've exerted enough time and effort trying to get some sort of answer to just be scuffed off the whole time.
Thank's customer experience team for getting back to me. Its been more than 48 hours since this your reply back to me and don't see the need for me to contact your edcon customer experience head office a's its clear that nothing further is going to be done to my matter and I've exerted enough time and effort trying to get some sort of answer to just be scuffed off the whole time.