1 reviews | Active since Feb 2017
bad customer service
<p>I recently bought a twin pack t-shirt bra's - i did not keep the slip as I know Edgars has a no exchange / return policy on underwear, there is a clear size differance in the bra's although both is labled the same size, I took some photo and send my query to the Edgars Customer Care Centre where the lable and size differance is clearly visable, I got a responce and I quote " Kindly be advised that without proof of purchase we are unable to assist further" - although Shelley is a brand sold only by Edgars they need proof of purchase, no appology received or any effort to assure me that the MANUFACTURING or LABELING will be investigate.</p> <p> </p> <p>I am not impressed by or was ever impressed by the after sales services of Edgars.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the store may not be able to trace the purchase without proof of purchase and may also not be able to take the item for quality assurance as well. Therefore it is very important to keep the proof of purchase. Please find the below reference number for your post ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the store may not be able to trace the purchase without proof of purchase and may also not be able to take the item for quality assurance as well. Therefore it is very important to keep the proof of purchase. Please find the below reference number for your post ***/GO. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
