1 reviews | Active since Jan 2017
BAD CUSTOMER SERVICE
<p>On the 27th of january 2017 i went to EDGARS WOODLANDS where i bought some clothes. The lady at the tillpoints assisted me and i swiped my card and the transaction went through;but on their system it declined. the lady told me that the card declined and it will automatically reverse. i waited some few minutes but it didnt ,then i told her that they can keep the stock and i will come back the next day. The following day i went back and they asked me for my card number so that they can log a call,the very same day round about half past three and they told me that they havent log a call because they didint know how much was the amount. Then the lady called me and apologised and said that the matter will be resolved by Tuesday. I didnt get a call since in the morning then i decided to go back again and draw a bank statement so that i can proove that the transaction never reversed. When i got there i found another gentleman who was there on Friday when the lady was assisting me. he was of very good help and took me to customer service where i was helped by the manager but i was not happy the way he handled the situation. He never had the decency of apologising.</p>
We have escalated the complaint to the Edgars Woodlands Mall management to address as our valued customer is not happy that manager was not apologetic for the double charge that occurred in store and caused our customer inconvenience , this is as per the post email sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Woodlands Mall management to address as our valued customer is not happy that manager was not apologetic for the double charge that occurred in store and caused our customer inconvenience , this is as per the post email sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.