Bad customer service

<p>I claimed for my lost phone from the cash insurance and i bought another phone and they said they'll just change the Imei number from the old one to the new phone as the insurance will continue(08-Jul16). they continue deducting from my account and on the 28 Sept I went to check if the changes have been made. only to find out the store (edgars Adderely Cape Town) they were supposed to enroll the new phone. now the phone has a broken screen and Magdeline refused to enroll it. my question is why she didnt do her job properly in July? she was so rude and told me i can go and complain nothing will be done.</p>