Bad customer service

<p>On the 22July 2016 I took my Samsung trend plus (Mtn) to Edgars promenade to be sent off to Finrite for repairs as my phone accidently fell, it had a cracked screen and the phone would just switch off when in use. I collected my phone on the 16 Aug and paid my access fee of R90. When I got home I inserted my battery and sim and saw that the sim slot was changed to a duo sim slot, the phone had a yellow green shading on the side and the phone would jump before touching the screen and whilst texting. I took the phone back to the store on the 24 Aug. The cell assistants examined the phone and it was sent back to Finrite as a re- assessment with a description of the faults. On the 9Sept I got an sms staying my cell claim has been approved and my access fee is R240. I went to store and asked to see the phone because I was not prepared to pay the access fee, the phone was still a duo sim. There was no team leader available at Finrite to give me clarity about what's happening. I went back to store on the 12th, only to be told that Finrite is off line today. I phoned the store the 16th and was told that the phone was sent back to finrite once again. Just keep in mind that this is the third time in a period of less than a month. I spoke to the floor manager Gary about this matter and said that he will email finrite to get some feedback and my cell repair. On the 21 Sept I phoned the store once again and this time I was told the phone is in the store. I spoke to Gary and he said he will get a cell assistant to contact Finrite. They called me the 23Sept requesting I come to the store with my battery, I obliged. I went on the following day, Gary inserted the battery, everything looked good about the phone and I noticed that the dim slot was converted to a single slot. I asked Gary if it's expected of me to accept the phone, he told me that the regional manager said that if the phone is repaired and is in working condition they cannot replace me with a new hand set and they did what they could from store level. I really don't know what they did because there was no communication or feedback from Finrite. I took my battery and left the phone at the store. At this moment I am a very unhappy disappointed loyal Edgars customer. Finrite must own up to the poor workmanship to my phone. Please assist me Peter!!!</p>