Bad customer service
<p>I had a bad experience at edgars in joburg city, there was only one cashier to assist @da returns department. I stood in the queue for about 30 minutes in order to be assisted.</p>
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars JHB City management to address as our valued customer is not happy that the store staff members were unable to assist you accordingly and they just ignored you which resulted in our valued customer leaving the store after standing there unattended for a long time, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 206/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars JHB City management to address as our valued customer is not happy that the store staff members were unable to assist you accordingly and they just ignored you which resulted in our valued customer leaving the store after standing there unattended for a long time, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 206/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars JHB City management to address as our valued customer is not happy that the store staff members were unable to assist you accordingly and they just ignored you which resulted in our valued customer leaving the store after standing there unattended for a long time, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars JHB City management to address as our valued customer is not happy that the store staff members were unable to assist you accordingly and they just ignored you which resulted in our valued customer leaving the store after standing there unattended for a long time, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.