Bad customer experience

My first issue is:

I recently made a purchase on the Edgars website using my Edgars account. I have received the order perfectly but when I tried to check the balance on my account using USSD (on the off chance) I was told there is R0.00 because my card has been blocked for further purchases!

No notification at all from Edgars to communicate this with me. So I phoned customer service to find out what the problem is and to unblock it and I was told they blocked my card because the online purchase was flagged as ********** activity.

I have now tried to call 3 times to be put through to the ***** department to unblock my card but they never answer their phone! I’ve been on the phone for 30 mins in total trying to sort this out so far.

I’m sure when I don’t pay my monthly instalment This month I will hear from them in moments.