Bad customer care from edgars/ Edcon group.

So I have purchased an item from Edgar's on the 3rd of April however due to the current pandemic situation and going into lockdown I know that my order was confirmed however it cant be delivered. So I have been trying to get in connect with Edgar's ever since. To ask them if my order will still be delivered if not can they please refund me. I have sent over 4 emails. And no replays have come through yet. All I want is a reply to know what's going on with my order. As I have already paid for it.... there is no professionalism on they side what so ever.