NS
Ninon S
1 reviews | Active since May 2012
19 May 2017, 09:10
Bad Client Services - EDGARS
<p>I've ordered a mothers day gift online on 09/05/2017. According to the website it would take 2 - 5 days to deliver it at the Malmesbury branch. I've followed up with an email as well as telephone calls to the call centre and was told that they will get back to me in 48 hous which ended yesterday. Up untill now they've made NO attempt to call or send an email to explain why the order is late or to appologise. Reaaaaallyyyy Edgars - it is not as if the problem is with the post office - because it is an inhouse delivery.</p>
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Replies (2)
Edgars's replyOfficial
19 May 2017, 13:20We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply19 May 2017, 13:20
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
19 May 2017, 13:23We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply19 May 2017, 13:23
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,