Bad client service

<p>Yesterday I went to fetch my new card at your Edgar's eastgate branch and I was really excited, when I got there I explained to the lady that I'm using a temporary ID and asked her will she be able to issue me a card as I ddnt have an advidavit with me she said YES well she processed everything the issued me a card and a mini statement using my temporary ID, I even signed my card and accepted the terms and conditions was given my card but as I was about to leave the Lady said she wants to call their ********** line first oh well I took a sit because I know that I'm no ********* and my ID was still valid to my surprise after the phone call she told me that they had blocked my card on the spot.I was really disappointed and very humiliated because I was treated like a ********* and I was **** to by your staff member she mislead me I got my hopes high,I was humiliated instead of being warmly welcomed and what's even frustrating is that I still have the card with me because I don't understand the point if its accessible. Why was I made to sign the terms and condition? And what I am I suppose to do with this card now?? If that's how you guys treat your customers then I will have to cancel the account I'll go shop somewhere,where they don't lie and mislead their customers because that was unprofessional</p> <p> </p> <p>Ms Mosiane</p>