Thank you for bringing this matter to our attention.
We must apologise for the inconvenience and frustration caused in this matter. we have addressed this incident with our in store management team as the incorrect information was provided to you in store, you will be received feedback shortly with regards to the service rendered.
Kindly note due to ********** reason the original ID book is needed in order to activate the account.
Your reference number is ***/GO
Kind Regards
Customer Experience team
***
Best regards,
Thank you for bringing this matter to our attention.
We must apologise for the inconvenience and frustration caused in this matter. we have addressed this incident with our in store management team as the incorrect information was provided to you in store, you will be received feedback shortly with regards to the service rendered.
Kindly note due to ********** reason the original ID book is needed in order to activate the account.
Your reference number is ***/GO
Kind Regards
Customer Experience team
***
Best regards,