Bad cellphone insurance claim

<p>It's 2 weeks since I submitted documents for cellphone claim. After follow ups @ Kenilworth Centre store for days with no success on status, I finally requested the contact centre/ insurance division number. I contacted the contact centre on Tuesday and I was informed they haven't been receiving any claims due to their system at fault but on that day the system is working perfectly I can call today they will have status of my claim. Calling today to find out they don't have my claim application. After waiting on the line, the consultant hang up on me and I had to redial and wait for another 10 mins to go through and waited and waited again and again without being help. Do I have to wait another 2 weeks or more to get the phone in the meantime the debit order goes off my bank?????? Pathetic service and Edgars insurance SUCKS!!!! There's so much incompetence</p>