Bad bad service

Reason for sending this massage I have no where to turn to and I really need help with my sim card. I've been in contact with Vodacom&RCMS and issue is not been resolve . I had a Vodacom sim card it got damaged was trying to do a simswap for the pass 2months now, when ever I try calling to find out how far they no answer.I phone Vodacom to do the simswap,they told me they can't do anything because the sim is on contract,Very frustrated. I had this sim card for a few year, checked on the system they told me it's an Edgar's contract was on someone else's name told the lady can't be right as I don't have Edgar's account.Vey upset I then ask what should I do,they told me to purchase a Vodacom sim 3 in 1 which cost R65 for the sim . I then got the sim and contacted them back and was told to go to Edgar's store with the sim got to Edgar's and they contacted RCMS as that is who the contract is with.RCMS then advise to the Edgar's lady they would contact me back within 24hours, 24hours pass no one contacted me.I contacted RCMS was waiting on the phone for 5min no answer as this is not a toll free number and I have to buy airtime to phone them. I've been try contacting them 3 times a day for a whole week after a week got hold of them round about second week in June , to be told this is a Outbound Call Centre they will keep in contact with me, I ask them if they can contact me in my breaks @11 1 or 3 I was told they will call me same day and quess what I'm still waiting and now I'm in the second week of July, and I'm still contacting them using my money to phone as this is not till free number and up to now no one can help me, they even drop the call on me when I ask to speak to a manager. Please help me I need my sim as this is the only number where family and friends contact me on there and my personal business sim. This is really not acceptable what Vodacom /Edgar's and RCMS is doing. If possible can you please help me resolve this issue. Reference no BLSW-*** BLSW-*** BLSW-*** Thanking you in advance Nicole Davey. Can you please contact me on *** E-mail- ***