kM
katlego M
1 reviews | Active since Sept 2015
29 Sept 2015, 21:29
Bad attitude/ Rude consultant
Im so disgusted by the service i recieved from Edgars southgate, i went there on Sunday to return a produt i bought from edgars the glen. Firstly i was sent to three diffrent tills, when i got to the fourth till the casher sent sent me to the cosmetis counter(when she could have just went herself to get the produt checked) The guy(Teddy) from the cosmetic counter didnt even greet,looked at me and said he will not refund it coz they dont keep Tom Ford, i demanded a refund and asked to see the manager,HE LOOKED AT ME,TOLD ME STRAIGHT that he doesnt want!!! IS THIS HOW YOU TRAIN YOUR STUFF??? im very unhappy and i think i will stop buying my purfume and other items from you guys
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Replies (1)
Edgars's replyOfficial
05 Oct 2015, 10:31Hello katzmos,
It is with great displeasure to hear of the unpleasant and ********* service you received from Teddy. Please be advised we have referred this query to the store manager to address, as that is not the manner in which we address our customers. As per our telephonic discussion, we assure you Teddy will be reprimanded and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the unpleasant and ********* service you received from Teddy. Please be advised we have referred this query to the store manager to address, as that is not the manner in which we address our customers. As per our telephonic discussion, we assure you Teddy will be reprimanded and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience
***
Edgars's reply05 Oct 2015, 10:31
Official
Hello katzmos,
It is with great displeasure to hear of the unpleasant and ********* service you received from Teddy. Please be advised we have referred this query to the store manager to address, as that is not the manner in which we address our customers. As per our telephonic discussion, we assure you Teddy will be reprimanded and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the unpleasant and ********* service you received from Teddy. Please be advised we have referred this query to the store manager to address, as that is not the manner in which we address our customers. As per our telephonic discussion, we assure you Teddy will be reprimanded and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience
***