BP
Bronwyn P
1 reviews | Active since Oct 2015
21 Oct 2015, 13:59
Bad attitude & Poor service
I called in to the Edgars branch in the Boulders mall yesterday, making an enquiry about whether or not they had stock of gold high heels, as found in the Pietermaritzburg branch, but none in my size. The call was answered by a very rude man, who made me wait while he finished his personal conversation and then when I asked about the shoes, he promptly told me \NO". <br> I decided to go to the store today any way and what they had in stock"
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Edgars's replyOfficial
22 Oct 2015, 16:37Hello bunnyp,
Thank you for raising your apprehensions with us. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address. We can understand how disappointed you were when you visited the store and for that we sincerely apologise.
The store manager will address all concerns raised and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address. We can understand how disappointed you were when you visited the store and for that we sincerely apologise.
The store manager will address all concerns raised and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply22 Oct 2015, 16:37
Official
Hello bunnyp,
Thank you for raising your apprehensions with us. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address. We can understand how disappointed you were when you visited the store and for that we sincerely apologise.
The store manager will address all concerns raised and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address. We can understand how disappointed you were when you visited the store and for that we sincerely apologise.
The store manager will address all concerns raised and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***